The Product Owner will play a key role in the organization, direction and control the service design, customer journey and process activities of NEOM energy to deliver designs, prototypes and products that will create a future proof NEOM energy experience & company.
Key Accountabilities and Responsibilities
- Lead the project that is to deliver the service design and business model for energy retail
- Owner of service design for the energy retail company / companies and responsible for translation into product visions
- Design and implement circular value chain
- Stakeholder management to align design with all involved departments and sectors and to create buy-in
- Create product visions for all elements of service design blueprint. Define MVP’s for initial delivery
- Align and engage internal and external agile teams for implementation
- Interface with EWF digital for delivery of products & services
- Create and manage backlog for further development of MVP
- Create and periodically revise customer journey maps
- Blueprint solutions with positive test results
- Continuously identify areas for change based on customer research, business objectives and trends
- Identify focus areas periodically and integrate in backlog
- Manage consultants on projects around these activities
- Enable solutions for full scale audience. Digitizing all processes behind
- Preselection of any collaboration partners (external suppliers)
- Create and track KPI’s to track MVP and product performance
- Run experiments to improve customer journey. Capture learning and translate into improvements to the journey
- Create and run tracking dashboard
Education & Experience
- MBA or master’s degree
- 8+ years’ relevant working experience
- Previous experience as a Product Owner in the Renewable Energy sector
- Experience as start-up founder
- Ability to think and work on strategic, tactical and operational levels
- Team player
- People manager
- Good communication skills
- Proven track record in service design, business model creation, tracking and analysing results, agile methodologies and process management.