Digital Applications Delivery Manager

Digital Applications Delivery Manager

  • Full Time
  • SA

Job Description

Lead, plan, and direct all activities and services related to the NEOM IT Digital Applications to meet Business needs and requirements. Responsible for capturing Business requirements and translate these into IT services to be provided to the Business.

·       Lead and direct all staff and contractors delivering day to day service operations and performance of Digital applications.

·       Manage Digital Applications support services against stated Service Level Agreements and Operational Level Agreements.

·       Provide and maintain applications Service Catalogue for all Digital  application services.

·       Propose, assess and deliver improvement opportunities to continually enhance NEOM’s Digital Application service.

·       Serve as point of contact for Business issues. Collaborate with all IT Divisions and the NEOM Businesses on business improvement opportunities and project ideation. Drive delivery of new technical and operational capabilities.

·       Establish and maintain a suite of key performance indication metrics, which include business benefits.

·       Planning and managing the introduction of new or changed IT services efficiently and effectively. Implementing frameworks and processes for evaluating value, service capabilities and risks before new or changed services are deployed.

·       Providing efficient and effective mechanisms for building, testing and deploying IT services and releases with minimum business impact.

·       Participate in the recruitment and/or procurement of the resources for Digital Applications Support Team

·       Ensure the adherence to security standards for all Digital Applications and application integrations

·       Provide subject matter expertise in Digital Applications, and be responsible for staff training and performance review

Job Requirements

Expected Qualifications:

·       University degree in Information Technology or related fields

Expected Experience:

·       Strong knowledge of IT operations and service management processes and experience in delivering improvements to these processes.

·       Experience in diverse disciplines of the information technology industry (e.g. Software Development Lifecycles (SDLC), application support, service management)

·       Highly experienced working with multiple third-party vendors and external stakeholders and managing SLAs a and KPIs.

·       Experience in leading cross functional teams and managing relationships with both business customers and partners

·       Proven leadership and management skills

·       10+ years of IT Services Delivery and Management experience

·       High commitment to meet business needs as well as Service and Operational Level requirements

·       Strong skills in tracking budget expenses, governance, planning and performance management.

·       ITIL V3 or later Service Management and Service Delivery Certification

Skills Specification

·       Fluent English communication skills (both written and verbal)

·       Good communication skills and strong business acumen

·       Proactive in learning and highly self-motivated

·       Fast learner with analytic thinking and problem-solving capabilities

·       Good Team player and ability to collaborate positively with others

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