The Digital Technology Analyst (e.g. business analyst) operates as the main digital content liaison towards one or multiple business clients within the ENOWA value chain. It has a strong understanding of the actor’s business needs/requirements and can support the translation of these into the right digital solutions.
Key Accountabilities & Activities
In line with the business and digital strategy of ENOWA, the successful candidate will:
- Acts as the main liaison, and customer success manager to 1 or more business clients within ENOWA.
- Take ownership of that part of the digital portfolio that belongs to your business clients.
- Understand & challenge business requirements, provide consultancy advice and translate requirements into working digital solutions.
- Working in an Agile context, drafting use cases/user stories/epics.
- Be an active member of product teams delivering digital solutions to your clients.
- Continuously seek ways to further improve the digital solutions offered to your client base.
- Participate (if required) in showcases contributing to MVP and analytical product evaluation.
- Collect and analyze organization effectiveness measurements across projects and digital/business units.
- Maintain measurement relevancy by collaborating with partners to understand their needs.
- Continuously implement new processes and tools to automate reporting capabilities.
- Provide (if required) generic support for the continuous improvement of the Digital & AI Department.
- As project manager manage small to medium size digital initiatives.
Background, Skills & Qualifications
Experience
- + 5 yrs experience in the role of business analyst, and customer success manager.
- Proven experience in project management and working in an agile team setup.
- Experience in analyzing and breaking down problems and information using structured frameworks and methodologies.
- Experience in managing relationships with internal business customers.
- Specific experience working in Utility Sector especially Energy or Water is a huge plus.
- Relevant experience with stakeholder management.
Knowledge
- Proficiency in the relevant analytical products and assets.
- Experience in analyzing and breaking down problems and information using structured frameworks and methodologies.
- Strong collaboration, critical thinking, problem-solving and detail-oriented skills.
- Knowledge of project management technics (incl Agile).
- Knowledge of Quality Standards/Procedures.
Skills
- Excellent stakeholder management and other interpersonal, communication, and motivational skills.
- High commitment to meeting business needs.
- Experience with Agile and Scrum ways of executing projects.
- Good analytical and logical thinking skills.
- Ability to craft alliances and positively influence peers and stakeholders.
- Successful in steering & coaching direct colleagues.
- High personal energy, active approach with a can-do mentality.
- Demonstrated ability to work on a diverse scope of tasks simultaneously.
- Ability to operate in a team-oriented and collaborative environment.
- Flexibility to work in the relatively unstructured environment of a start-up.
- Good written and spoken English.
Education & Experience
- Master’s degree in computer science, Software Engineering, or related field preferred.
- Proven track record of success, possibly backed up by a positive referral.
- Relevant advanced certifications from top-tier companies/education platforms.