Digital Technology Analyst

The Digital Technology Analyst (e.g. business analyst) operates as the main digital content liaison towards one or multiple business clients within the ENOWA value chain. It has a strong understanding of the actor’s business needs/requirements and can support the translation of these into the right digital solutions.

Key Accountabilities & Activities

In line with the business and digital strategy of ENOWA, the successful candidate will:

• Acts as the main liaison, and customer success manager to 1 or more business clients within ENOWA.
• Take ownership of that part of the digital portfolio that belongs to your business clients.
• Understand & challenge business requirements, provide consultancy advice and translate requirements into working digital solutions.
• Working in an Agile context, drafting use cases/user stories/epics.
• Be an active member of product teams delivering digital solutions to your clients.
• Continuously seek ways to further improve the digital solutions offered to your client base.
• Participate (if required) in showcases contributing to MVP and analytical product evaluation.
• Collect and analyze organization effectiveness measurements across projects and digital/business units.
• Maintain measurement relevancy by collaborating with partners to understand their needs.
• Continuously implement new processes and tools to automate reporting capabilities.
• Provide (if required) generic support for the continuous improvement of the Digital & AI Department.
• As project manager manage small to medium size digital initiatives.

Background, Skills & Qualifications

Experience

• + 5 yrs experience in the role of business analyst, and customer success manager.
• Proven experience in project management and working in an agile team setup.
• Experience in analyzing and breaking down problems and information using structured frameworks and methodologies.
• Experience in managing relationships with internal business customers.
• Specific experience working in Utility Sector especially Energy or Water is a huge plus.
• Relevant experience with stakeholder management.

Knowledge

• Proficiency in the relevant analytical products and assets.
• Experience in analyzing and breaking down problems and information using structured frameworks and methodologies.
• Strong collaboration, critical thinking, problem-solving and detail-oriented skills.
• Knowledge of project management technics (incl Agile).
• Knowledge of Quality Standards/Procedures.

Skills

• Excellent stakeholder management and other interpersonal, communication, and motivational skills.
• High commitment to meeting business needs.
• Experience with Agile and Scrum ways of executing projects.
• Good analytical and logical thinking skills.
• Ability to craft alliances and positively influence peers and stakeholders.
• Successful in steering & coaching direct colleagues.
• High personal energy, active approach with a can-do mentality.
• Demonstrated ability to work on a diverse scope of tasks simultaneously.
• Ability to operate in a team-oriented and collaborative environment.
• Flexibility to work in the relatively unstructured environment of a start-up.
• Good written and spoken English.

Education & Experience

• Master’s degree in computer science, Software Engineering, or related field preferred.
• Proven track record of success, possibly backed up by a positive referral.
• Relevant advanced certifications from top-tier companies/education platforms.