Manager, Residential Accommodations

Manager, Residential Accommodations

Job Description

  • Lead and manage all of the day to day operational aspects of NEOM accommodation units, key control, and services in order to ensure they are delivered & maintained in an effective & efficient manner.
  • Manage and coordinate the NEOM accommodation demand and ensure there is ample controls in place. This includes planning and coordinating with Human resources, and other NEOM organizations with respect to receiving all new Arrivals.
  • Provide visible solution to accommodate the growing demand on the accommodation for NEOM and its partners
  • Looking for accommodation options outside / nearby NEOM community.
  • Develop and/or maintain highly professional standards and procedures for Accommodation operation management in keeping with the image and reputation of NEOM.
  • Identify and participate in NEOM leadership discussion and decision-making about operational opportunities, potential conflicts, and other issues related to the successful management of the NEOM Accommodation units.
  • Provide support & advice to the NEOM leadership in order to ensure they are aware of essential operational matters and able to make informed decisions.
  • Prepare analysis, and assess lessons learned and make recommendations to NEOM leadership for a better accommodation management, improving service to internal and external constituencies, and implement those improvements as appropriate.
  • Oversee all the residential maintenance & other residential support services programs to ensure that all accommodations are safe and maintained within established codes & standards.
  • Manage resident relations in order to ensure that residents’ needs are met and that residents comply with the terms & conditions of their lease.
  • Administer the accommodation service provider services contract from scope, to operation, and monitor their ability to fully perform their jobs, giving them the needed policy and information background.
  • Apply proper judgment and take pragmatic decision to prevent abnormal or emergency operational conditions.
  • Contribute in the development of Accommodation Policies and Procedures as well as responsible for preparing the annual budget for accommodation unit and provide input on annual management Accommodation plan(s) as they pertain to assigned portfolio; makes adjustments as needed to meet targeted goals/standards.
  • Recruit, hire, motivate, mentor, and retain a qualified and diverse workforce. Provide appropriate training, coaching, and counseling to ensure that employee performance expectations are clearly communicated.
  • Performs other duties as needed and as assigned by the Senior Manager, Hospitality Services.

Job Requirements

  • Bachelor’s degree in business or hospitality services or sufficient experience in similar field.
  • Minimum of five to 10 years of upward progressive customer service experience is required in the areas of hospitability.
  • Relevant certifications/credentials to display professionalism in the field.
  • Superior and current knowledge of the hospitality industry
  • Ability to physically conduct random inspection of accommodation units as required.
  • Highly customer oriented and ability to work professionally and diplomatically with individuals at all levels.
  • Demonstrates maturity and excellence in communication, ability to build effective teams, effective interpersonal communication and the ability to initiate and model positive change.
  • Proficient computer skills, particularly in the MS Suite applications,
  • Leadership skills to motivated and provide guidance to Accommodation team and colleagues across the university.
  • Excellent communication skills sufficient to express ideas and agreements concisely and persuasively, both orally and in writing, to a variety of constituencies.
  • Demonstrated integrity, dependability, sound judgment, teambuilding and resourcefulness to establish and maintain collaborative, positive, and effective working relationships with multiple and diverse constituency groups.
  • Strong English communication skills, in speaking, writing and presenting.

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