Establish the strategic vision and goals of Support Services in collaboration with the Executive Director, Support Services and Engagement.
Provide strategic leadership and mentorship to Support Services staff and ensure the continued development of the department, establish effective decision-making processes that will allow the department to achieve its long and short-term goals and objectives.
Lead departmental collaboration initiatives and serve as the focal point for managing relationships with all stakeholders (internal and external)
Establish a customer-centric culture in Support Services.
Work collaboratively with all applicable service partners for maintenance, transportation, janitorial services, pest control, landscaping, and office services.
Ensure that all major strategic operational initiatives are effectively achieved in line with NEOM’s policies.
Engage with NEOM personnel across the cross to ensure all services are being delivered seamlessly
Possess a broad range of operational and management expertise to effectively lead a broad portfolio of services.
Ensures all services are appropriately positioned to help Community Services in meeting NEOM’s goals and objectives by; delivering on all key performance indicators, execute on strategic initiatives, maintaining financial stewardship of all resources provided by NEOM and adapt an agile operating model that allows flexibility.
Serves as the champion within Support Services who embraces partnership with all long-term and short-term services partners of Community Services.
Continuously assess and monitor the performance of each function area to ensure Key Performance Indices (KPIs) are being met.
Ensure that that the existing systems related to maintenance, office services, pest control, landscaping and janitorial services, retail, food, logistics, travel, and other services are operationally fit for purpose.
Leverage existing assets to their full functional capacities and ensure the operational teams are in full compliance to the standards set for quality assurance.
Make certain that each service area is delivering services that are of high quality while in parallel developing a customer-centric culture.
Work collaboratively with the NEOM Operations Business Services team to effectively utilize and manage all budgetary streams.
Work in collaboration with the Executive Director, Community Services and NEOM Finance on asset replacement strategies.
Consistently assess, monitor, and evaluate the department’s functions and their relevancy to the NEOM community, its effectiveness, and its results.
Formulate policies & strategic plans as operationally required.
Facilitate cross-departmental collaboration and strengthen internal communication with staff in various departments.
Create and promote a positive work environment that supports diversity of thought and backgrounds.
Undertake the development, implementation, monitoring and reporting of the services to improve process, information flow and overall performance.
Ensure that all staff are properly trained, and facilities are being operated in a safe and effective manner.
Approve and maintain services standard operating procedures.
Approve and maintain quality assurance and food safety annual plans and inspections.
Develop and implement appropriate marketing programs for services and retailers.
Performs other duties as needed and as assigned by the Senior Executive Director, NEOM Operations.
Bachelor’s degree in engineering / business administration or related field
Minimum of 10 years of work experience in delivering a multitude of services and five years’ experience in a senior management operational service delivery role.
Credentials in project management and facilities management are highly preferred
Exceptional ability to organize & prioritize work, manage, lead, inspire and influence high performing personnel in the department
Strong Facilities Management Experience and exceptional service delivery customer centric focus
Ability to evaluate operational requirements and procedures to develop and implement new strategies.