Senior Manager, Support Services

Senior Manager, Support Services

  • Full Time
  • SA

Job Description

  • Establish the strategic vision and goals of Support Services in collaboration with the Executive Director, Support Services and Engagement.
  • Provide strategic leadership and mentorship to Support Services staff and ensure the continued development of the department, establish effective decision-making processes that will allow the department to achieve its long and short-term goals and objectives.
  • Lead departmental collaboration initiatives and serve as the focal point for managing relationships with all stakeholders (internal and external)
  • Establish a customer-centric culture in Support Services.
  • Work collaboratively with all applicable service partners for maintenance, transportation, janitorial services, pest control, landscaping, and office services.
  • Ensure that all major strategic operational initiatives are effectively achieved in line with NEOM’s policies.
  • Engage with NEOM personnel across the cross to ensure all services are being delivered seamlessly
  • Possess a broad range of operational and management expertise to effectively lead a broad portfolio of services.
  • Ensures all services are appropriately positioned to help Community Services in meeting NEOM’s goals and objectives by; delivering on all key performance indicators, execute on strategic initiatives, maintaining financial stewardship of all resources provided by NEOM and adapt an agile operating model that allows flexibility.
  • Serves as the champion within Support Services who embraces partnership with all long-term and short-term services partners of Community Services.
  • Continuously assess and monitor the performance of each function area to ensure Key Performance Indices (KPIs) are being met.
  • Ensure that that the existing systems related to maintenance, office services, pest control, landscaping and janitorial services, retail, food, logistics, travel, and other services are operationally fit for purpose.
  • Leverage existing assets to their full functional capacities and ensure the operational teams are in full compliance to the standards set for quality assurance.
  • Make certain that each service area is delivering services that are of high quality while in parallel developing a customer-centric culture.
  • Work collaboratively with the NEOM Operations Business Services team to effectively utilize and manage all budgetary streams.
  • Work in collaboration with the Executive Director, Community Services and NEOM Finance on asset replacement strategies.
  • Consistently assess, monitor, and evaluate the department’s functions and their relevancy to the NEOM community, its effectiveness, and its results.
  • Formulate policies & strategic plans as operationally required.
  • Facilitate cross-departmental collaboration and strengthen internal communication with staff in various departments.
  • Create and promote a positive work environment that supports diversity of thought and backgrounds.
  • Undertake the development, implementation, monitoring and reporting of the services to improve process, information flow and overall performance.
  • Ensure that all staff are properly trained, and facilities are being operated in a safe and effective manner.
  • Approve and maintain services standard operating procedures.
  • Approve and maintain quality assurance and food safety annual plans and inspections.
  • Develop and implement appropriate marketing programs for services and retailers.
  • Performs other duties as needed and as assigned by the Senior Executive Director, NEOM Operations.

Job Requirements

  • Bachelor’s degree in engineering / business administration or related field
  • Minimum of 10 years of work experience in delivering a multitude of services and five years’ experience in a senior management operational service delivery role.
  • Credentials in project management and facilities management are highly preferred
  • Exceptional ability to organize & prioritize work, manage, lead, inspire and influence high performing personnel in the department
  • Strong Facilities Management Experience and exceptional service delivery customer centric focus
  • Ability to evaluate operational requirements and procedures to develop and implement new strategies.
  • Strong leadership skills & strong negotiating skills.
  • Strong services management acumen.
  • Demonstrated ability to work in a layered multi-cultural setting
  •  Ability to lead, develop, coach, and mentor employees (including organizing, prioritizing, and scheduling of work assignments).
  • Ability to develop organizational plans.
  • Demonstrated ability to create a cooperative inclusive healthy work environment while also maintaining operational excellence.
  • Strong comprehension of the core principles of project management.
  • Excellent interpersonal and communication skills.
  • Good command of English language reading, speaking, listening, and writing.
  • Ability to interpret operational needs and requirements, implement creative & innovative programs and initiatives.

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